DLS Hosted PBX Product Roadmap
DLS Communications designs and develops the DLS Hosted PBX platform itself, and has since 2004. This roadmap shows what our development team is building now and what is planned next, for IT planners, resellers and customers deciding on a business phone system.
In Development Now
Features our development team is building today.
Sentiment Filtering and Transcript Search
Filter calls by caller sentiment and search the text of call transcripts and call summaries.
Call-Center Dashboards
A live dashboard and customizable dashboards that show queue and agent activity at a glance.
Tenant Administrator Permissions
Permission profiles that control exactly what each tenant administrator can see and change.
Continued Interface Redesign
More screens moving to the redesigned, responsive interface introduced in 6.1.
Planned Next
Features on our development plan. Plans can change as we learn from customers.
Yealink T7x and T8x Phones
Provisioning support for the newer Yealink T7x and T8x desk phone models.
Expanded Systems API
New endpoints for users, phone numbers, groups, call routing, queues, voicemail, recordings and transcriptions, plus queue agent actions.
Redesigned Queue Callback
A refreshed queue callback feature that lets callers hang up and keep their place in line.
Deeper Call-Center Reporting
New report metrics, custom summary reports, hold-time tracking and a report of callers who hung up while on hold.
Group Voicemail Greetings
Separate voicemail greetings for groups, not only for individual users.
Handset Device Settings
More handset settings managed from the portal, including DNS servers or DHCP.
Default Call Recording
Choose whether call recording is on or off by default for new users and queues.
Recently Delivered in Version 6.1
DLS Hosted PBX 6.1 brought a redesigned, responsive web interface, voicemail and call transcription with call summaries, the Mobile Communicator, Desktop Communicator improvements, a guided SMS campaign registration wizard with hosted opt-in pages, personal call blacklists, and an expanded User and Systems API.
Roadmap FAQ
No. The roadmap shows what our development team is working on and planning. It is not a guarantee that a feature will be included in a particular release or delivered by a particular date.
Major versions add new capabilities, and maintenance releases follow every few weeks. Every release is listed in the release notes.
DLS Communications develops and operates the platform itself, from its offices and data center in Lake in the Hills, Illinois. It has been in development since 2004.
Yes. Customers and partners can suggest features through DLS support or their DLS account contact, and requests help shape the roadmap.
Have a Feature in Mind?
Tell us what your business needs from its phone system. Call 800-323-2099 or book a demo of the current release.