You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is.
What Really Causes VoIP Call Issues?
Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from:
• Internet Connection (50-70%) – Slow speeds, high latency, and packet loss can lead to choppy or dropped calls. Some ISPs deprioritize VoIP traffic, worsening the issue.
• Local Network Setup (20-30%) – While modern networks handle traffic well, older switches and poorly configured routers can cause congestion, leading to delays and jitter. Wi-Fi is also less reliable for VoIP than wired connections.
• Device & Hardware Issues (10-15%) – Cheap headsets, outdated VoIP phones, or overloaded computers running softphones can introduce static or distortion.
How DLS Minimizes Call Disruptions
While no VoIP provider can fix bad internet, DLS Hosted PBX is built to reduce disruptions with:
HD Voice Technology – Crystal-clear audio that enhances clarity.
Prioritized Voice Traffic – VoIP packets take priority to prevent lag.
Redundant Infrastructure – Backup systems keep calls online.
Adaptive Codec Technology – Call quality adjusts to bandwidth conditions.
24/7 Network Monitoring – Potential issues are resolved before they affect users.
What You Can Do to Improve Call Quality
Most call issues can be prevented with simple network optimizations:
• Use a Wired Connection – Ethernet reduces jitter and dropped calls.
• Enable QoS on Your Router – Prioritize VoIP traffic over less critical data.
• Check Your Bandwidth – Ensure your connection can handle VoIP without interference.
• Upgrade Old Network Hardware – Older switches and routers may not handle modern VoIP demands well.
• Monitor ISP Performance – If issues persist, a business-grade ISP may offer better VoIP support.
Bottom Line: Know the Real Cause of Call Issues
If your calls are dropping or lagging, the problem is likely your network—not your VoIP provider. Modern networks usually handle traffic well, but older setups with outdated switches still struggle. By optimizing your network and choosing a reliable provider like DLS Hosted PBX, you can ensure clear, uninterrupted communication.