Building a Strategic Technology Plan Part 1

Growing pains are a natural part of a successful business. This milestone is often marked by a need for a larger space, more employees and, invariably, better technology to support it all. Part of this success comes from executing on a sound business plan developed in the early stages.  Revisiting this practice not only helps … Read more

Building a Strategic Technology Plan Part 2

continued from part 1. Sound Infrastructure Choices Look for long term solutions with broad compatibility when choosing a software solutions. Generally, open source platforms are easier for other vendors to integrate their add-on solutions with and help keep costs lower. Consider that today your company may only need an accounting program with payroll software, but … Read more

Winning Campaigns with Hosted PBX

polical campaigns and hosted PBX platforms

Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge … Read more

Call Routing Rescue for Business

Hold Message Hell cartoon

Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you’re trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy … Read more

DLS Adds Value with MarySaysItAll Voice Services

Mary Koss of MarySaysItAll

DLS Internet Services (DLS) announces a partnership agreement with premier voice talent, Mary Koss, owner and principal talent of MarySaysItAllTM audio services, to provide digital voice recording services to our Hosted PBX customers. MarySaysItAllTM is an independent voice contractor specializing in digitally recorded vocal marketing for businesses, including website greetings, mobile app voice overs and … Read more

Physicians Gain from DLS Partnership with Eagle Associates, Inc.

DLS logo

Leveraging the strengths of both companies private practices find an easy solution to compliance woes DLS Internet Services (DLS) announces a partnership agreement with Eagle Associates, Inc. (Eagle), a compliance consulting firm specializing in OSHA, HIPPA and OIG compliance for private practices physicians. The partnership will allow DLS to continue to provide unified communications and … Read more

Clinicians and the Personalized Economy

Form car assembly line

Get more clinical care work accomplished without expanding your workforce while streamlining processes and redirecting clinician time to high-value tasks.  Do what works and get ahead of the new Personalized Economy. History Reimagined for the 21st Century We’re in much the same position now that Henry Ford discovered when he started out.  He stood at … Read more

DLS Receives Gordon Larsen Business Achievement Award: “Employer of Choice”

Business award logo

(January 15, 2016) Lake in the Hills, IL – DLS internet Services (DLS) has been awarded the 2015/16 Gordon Larsen Business Achievement Award for “Employer of Choice”. This award recognizes a local business that promotes a positive example and rewarding environment within the business community. DLS was recognized as the “Employer of Choice” by a … Read more

How Voicemail May Hurt Your Business

Voicemail risk

Perception is everything. Yoessu may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you’re busy doesn’t mean you shouldn’t take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi … Read more