Why We Don’t Jump on Every Trend Video Calling It’s been around for a while, and while some love it, let’s be honest—how often do you turn on your camera during a meeting without being asked? Most of us prefer to skip the awkward eye contact and stick to audio. Video calls also need to
Let’s talk about missed calls. Sounds simple, right? A call comes in, no one picks up, and boom—it’s missed. But what if I told you that the story behind those numbers is anything but simple? Working with PBX call analytics has taught me one thing: the data doesn’t always tell the truth. In fact, sometimes
You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is. What Really Causes VoIP Call Issues? Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from:
Hello, I’m Sam Rozenfeld, CEO of DLS. We have been in the VoIP industry since 2004, and over the years, we have frequently been asked why desktop softphones behave differently from mobile softphones. In this article, I will clarify these distinctions in plain language, with a touch of light humor along the way. What Are
Let’s Be Real—We’re Here to Add Value, Not Just Traffic. Our blog isn’t racking up millions of clicks (yet), but that’s not the point. We keep talking about Hosted PBX for a simple reason—it’s the backbone of what we do. Revisiting its benefits isn’t about filling space; it’s about making sure our audience—you—gets the insights
In today’s hyper-connected world, communication isn’t just a tool—it’s the heartbeat of every thriving business. For small and medium-sized businesses (SMBs), balancing top-tier communication tools with affordability can feel like walking a tightrope. Enter Hosted PBX: the game-changing solution redefining how SMBs stay ahead in the communication game. What is Hosted PBX? Picture this: a
Voice over Internet Protocol (VoIP) services like SoftPhone continue to revolutionize the business world. Companies of all sizes can reap its rewards, including saving up to 30% on phone bills and increasing productivity rates by 20%. While this technology can be beneficial, issues like dropped calls threaten to halt your productivity. Why is my Softphone
Voice over Internet Protocol, or VoIP, is a method of transmitting voice calls over the internet rather than over traditional telephone wires. It’s only been around for a couple of decades but has already transformed the business world. VoIP phone systems are an ideal fit for small businesses that are looking for all the benefits of a
An auto-attendant is hardly a jaw-dropping technology that will impress your callers, but it is a kind of business card for your enterprise. After all, you only get one chance to make an excellent first impression, and yours may be in the hands of the receptionist. And that is what the Auto-Attendant is: a programmable
SMS Campaign Registry – Consumer Protection or Money Grab? SMS remains one of the most effective tools for marketing. However, with the spreading of mobile phones, users receive loads of SMS spam. The mobile U.S. operators’ recent attempt at SMS regulation tries to change this. The name to it is “the (SMS) Campaign Registry“. Since
Salesforce is the number one CRM globally and an excellent tool to track customer data. It works with many email clients, including a popular Microsoft Outlook™. Tracking email is great, but what about other business conversations? Why link Hosted PBX with Salesforce? Any information you collect about your business interactions with the client has value.
There’s no doubt that the United States is in the grip of a major epidemic of a different kind – robocalls. If you trust the TNS Robocall Investigation Report, Americans received 80 billion robocalls last year! Yet less than 5% of the calls came from the top six US carriers. These figures mean that spammers