The Truth About Call Quality: It’s (Mostly) Not Your VoIP Provider

You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is. What Really Causes VoIP Call Issues? Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from: … Read more

Desktop Softphones vs. Mobile Softphones: Understanding the Key Differences

Hello, I’m Sam Rozenfeld, CEO of DLS. We have been in the VoIP industry since 2004, and over the years, we have frequently been asked why desktop softphones behave differently from mobile softphones. In this article, I will clarify these distinctions in plain language, with a touch of light humor along the way. What Are … Read more