Let’s talk about missed calls. Sounds simple, right? A call comes in, no one picks up, and boom—it’s missed. But what if I told you that the story behind those numbers is anything but simple? Working with PBX call analytics has taught me one thing: the data doesn’t always tell the truth. In fact, sometimes … Read more
A century ago, the most severe pandemic in history spread its tentacles across the world. The 1918 influenza pandemic infected about 500 million people and wiped out a large number of the earth’s population. As of today, a century later, the world is experiencing an arguably equally impactful pandemic. We are presently in a very … Read more
We are all used to the ease of ordering things online, tapping our way into a purchase. For many people, it’s less common to pick up the phone to purchase something. Of course, that doesn’t mean that it doesn’t happen. It does, and here are a few examples of things that you can only buy … Read more
DLS hosted PBX is effectively a SaaS and we find the same issue cropping up there. Since the product was released we’ve been pushing at least one major update and countless smaller ones, and yet when we visit with clients we find that they aren’t using many new features we built for them. This makes me sad because it’s a really great product and no one’s taking the time to learn what it can do now.
Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is … Read more
The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter – Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and … Read more
Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together … Read more
Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic … Read more
