Rethinking Call Analytics: What Really Counts as a Missed Call? (And Why It Could Save Bob’s Job)

Let’s talk about missed calls. Sounds simple, right? A call comes in, no one picks up, and boom—it’s missed. But what if I told you that the story behind those numbers is anything but simple? Working with PBX call analytics has taught me one thing: the data doesn’t always tell the truth. In fact, sometimes … Read more

Hosted PBX 101: Unlocking Big Business Benefits for SMBs

In today’s hyper-connected world, communication isn’t just a tool—it’s the heartbeat of every thriving business. For small and medium-sized businesses (SMBs), balancing top-tier communication tools with affordability can feel like walking a tightrope. Enter Hosted PBX: the game-changing solution redefining how SMBs stay ahead in the communication game. What is Hosted PBX? Picture this: a … Read more

STAYING COMPLIANT WITH KARI’S LAW AND BAUM’S ACT

Kari's Law ensures availability of emergency services from MLTS

The deadline rollout for compliance with Kari’s Law and BAUM’s Act has arrived. Companies and organizations of all industries sizes are now on the hook for massive fines associated with non-compliance with these measures. Follow this guide to learn more about staying compliant with Kari’s Law and Baum’s Act. Understanding Kari’s Law and RAY BAUM’s … Read more

DLS Hosted PBX 5.5 is the next major update to the flagship product

DLS Hosted PBX 5.5 is the next major update to the flagship product

New Release Offers Slack™-like Rocket.Chat Collaboration with a New Integrated DLS Meeting Room Web Conferencing Experience, New Mobile Softphone Application, Updated Web Softphone, Improved Operator Panels, and New Handset Firmware DLS Hosted PBX 5.5, the latest release of DLS’s essential communications toolkit for business, is now available as a free software update. With the DLS … Read more

Emergencies, Continuity of Business, and Remote Workers

Emergencies, Continuity of Business, and Remote Workers

Why businesses should consider the switch to a VoIP phone system now Coronavirus outbreaks are forcing many companies to make difficult choices. How do they continue to operate their business, provide the same level of service to our customers while utilizing remote workers? You need to remain in a position to provide your employees their … Read more

Challenges of Faxing in VoIP

VoIP Fax

Voice-over-IP (VoIP) is a cost-effective and reliable replacement of the public switched telephone network (PSTN). However, companies that switch to VoIP systems often complain that their fax machines or fax software do not work reliably. This is a problem because many businesses still depend on fax communication to continue with their usual workflow. As a … Read more