Hosted PBX - DLS Internet Services

Enhanced 911 Spelled Out

July 11, 2022December 17, 2014 by Sam Rozenfeld

While first implemented by AT&T in the late 60’s, 911 didn’t become a standard channel for accessing emergency services in the United States until 1972, when the Federal Communications Commission (FCC) recommended that 911 be implemented nationwide. The 911 service initially included basic routing of calls to local police departments, but in 1975 Bell Labs … Read more

10 Plus 1 DLS Hosted PBX Features Our Clients Find Most Useful

February 9, 2022December 16, 2014 by Sam Rozenfeld

Nearly every interactive communication in your business begins with a business phone system also known as PBX. A phone system connects and routes calls between various callers inside and outside of your company. DLS Hosted PBX is a “phone system” service which will not be located on your company’s premises.

Does BYOD Demand Special PBX Accommodations ?

February 9, 2022October 19, 2013 by Sam Rozenfeld

BYOD is a reality, and, by all estimates, it will continue to grow in adoption over the next couple of years, regardless of whether your company officially implements it as a policy or not. Current estimates place BYOD adoption at 60% within the workplace, and projections state BYOD may receive 90% adoption by 2014 alone.

With numbers these big being tossed around, many experts are beginning to argue that BYOD needs to not only be taken seriously- it needs to reshape the way we think about out UC solutions entirely.

Hosted Telecom Solutions Reaching Tipping Point?

May 23, 2022June 13, 2013 by Sam Rozenfeld

We’ve been talking about the growth of telecommunications networks for a long time now, and how explosively our technologies are taking over the traditional telecom landscape. But a recent prediction form Strategy Analytics really underscores just how popular our solutions are becoming- and just how quickly they’re supplanting the old guard. The news comes out of a recent statement from Strategy Analytics’ executive director of enterprise research, Andrew Brown, who stated that the switch to a hosted unified communications system makes the most sense in our increasingly collaborative workplaces. Brown stated that collaboration “…frequently involves people from different organizations on mobile and non-mobile devices….” and that these new networks further enable the sorts of device-agnostic and location-independent organizational philosophies being adopted en-masse these days. Yet Brown backed up his statements with more than just forward-thinking platitudes, and brought in some hard data to support his assertions. These telecom networks accrued $7.4 billion in revenue over the last year, providing 12% year-over-year growth. At this rate, Brown argues that adoption of these telecom solutions will reach a tipping point soon, and that within two years these remote solutions will earn more annual income than traditional on-premise solutions.

Getting the Most Out of Hosted PBX While Traveling

January 25, 2022April 8, 2013 by Sam Rozenfeld

One of the biggest benefits offered by hosted PBX is the ability to connect to an organization’s network and telephony solutions anywhere in the world, at any time. This is great news for employees who want to telecommute and business owners who want to offer remote work arrangements, but it’s even better news for individuals who want to remain connected while they travel for business purposes. However, if your organization and its employees want to get the most out of hosted PBX when they’re on the road for business-related reasons, you need to make sure they can find suitable Internet connection.

Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 3)

February 11, 2022February 13, 2013 by Sam Rozenfeld

Employee Training

First of all, you can have your IT employees trained to handle VoIP telephony. While we have a clear bias when it comes to this larger question, we admit that it’s certainly possible to train your IT staff to the point where they become proficient enough with the VoIP and Unified Communications technologies to run your PBX systems effectively and efficiently. Training is always an option, and when it comes to switching to IP telephony it can be a really good option, especially if you have a robust IT department that is already experienced in handling your existing phone system but needs to focus on the particulars of the system you’re considering.

Of course if you follow this course your employees should get training in the specific system you’re going to adopt both: as users and as administrators. This will hold true to any new communications system, bet it a hosted PBX or a premise-based system. In fact, regardless of where that system is located, the concepts and operating principles of any IP PBX are pretty much the same.

However, even with training of your IT staff your business may still require consulting assistance from a VoIP expert at some point during your implementation and perhaps later. For that reason outsourced Unified Communications solutions are gaining popularity.

Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 1)

February 11, 2022February 8, 2013 by Sam Rozenfeld

One of the benefits of switching to VoIP telephony solution is the organizational flexibility it provides you. Now, “organizational flexibility” can mean a lot of things, especially when it comes to current generation telephony technology. Organization flexibility can refer to the fact VoIP telephony provides you with a considerably easier time changing the size and scope of your organization, increasing its scalability dramatically compared with traditional telephony solutions. Yet it also hints at the fact that VoIP can help you restructure the way your organization works, including what staff you require and what systems can be handled by outside parties. Is your IT staff ready to finally switch to VoIP?

The Problem With the Lowest Possible Cost Mentality

February 11, 2022January 24, 2013 by Sam Rozenfeld

business PBX Price is a factor in every single business decision you will every make, and that absolutely includes making the switch to IP telephony, upgrading your system, or otherwise spending money on your organization’s communications infrastructure. Now, we are not going to argue price should not be a factor. You have a budget for your unified communications solution and you probably can’t budge too hard on that budget, and that’s to say nothing of the fact the most expensive IP telephony solution probably isn’t going to be right for everyone. That being said, the least expensive IP telephony solution is unlikely to work for anyone.

Is Hybrid PBX System a Good Solution?

January 25, 2022January 23, 2013 by Sam Rozenfeld

Technological adoption doesn’t always progress quite as quickly as it should. Even when there’s a superior solution on the market it’s often up for grabs how long, exactly, it’ll take for users to transition from their old, increasingly inferior technology to more current, superior options. This is as true in the PBX market as it is in any other technology-focused market, and it occurs for pretty much the same reasons.

Are Patent Wars Impacting the IP Telephony Market?

February 11, 2022January 21, 2013 by Sam Rozenfeld

Apple and Samsung have been locked in legal battles for years, largely over patents related to smartphones. To perhaps oversimplify the matter Apple has been arguing that Samsung has wholesale ripped off the iPhone’s design from day one, and Samsung is countersuing on points of design minutiae that the Korean company argues Apple has stolen. While it seems obvious at first that Apple has the upper hand here, that just about every smartphone is guilty of ripping off the iPhone, when it comes down to it patent law is extremely granular and both sides have support and detraction from their legal claims.