Hosted PBX - DLS Internet Services

Hosted PBX 4.0 Rolls Out to Customers

January 25, 2022July 17, 2012 by Sam Rozenfeld

Grandstream 3140 - High Definition Multimedia Video Phone

DLS Hosted PBX is a Unified Communications platform intended for users that are looking for versatile telephony features in single-vendor business phone service and network solutions provider. DLS Hosted PBX VoIP services are delivered over the Internet, VPN or private connection.

The Bizarre Persistence of Toll Free Numbers

January 25, 2022July 10, 2012 by Sam Rozenfeld

In a perfect world, technology would advance smoothly and predictably. Every year we’d see advancements within the technologies we know and love and everyone would adopt these new technologies as they became available, and we’d all benefit from operating at the highest possible level our modern technology affords.

Too bad, we don’t live in this perfect world. Communication technology advances at a crawl and then surge forward, organizations fail to keep up even when the benefits are clear, and all of us have to negotiate an uneven technological terrain.

Most of these imperfections are due to economic reasons, but some of them lie within peculiarities of human behavior, lack of information and irrational attachments. To understand what I mean, look no further than one of the most stubborn holdouts of days of telephony technology gone by- the toll free number.

Freedom to Choose Your Voice Service Provider?

January 25, 2022June 26, 2012 by Sam Rozenfeld

Franchising business offers a good opportunity to various levels of business expertise and investment capital. Studies show that 97% of franchise businesses are still operating after the first year, compared to only 62% of independently owned. In most agency relationships, the franchisors are the risk takers whereas the franchisees prefer to steer clear of risks. In a franchising relationship, the franchisor and franchisee usually have different objectives

Ways to Establish Hosted PBX Providers Credibility

January 25, 2022June 21, 2012 by Sam Rozenfeld

Have you ever heard of the old “bring the puppy home” sales trick? If not, here’s how it goes.

Say you’re cruising around with your family and you stop in a pet shop. You think you might want to get a dog for you and your kids at some point, but you’re not quite sure just yet. You look around and spot a cute little puppy that you all adore. You love the pup, your kids love the pup, all is right with the world.

Except, of course, you’re not totally sure you even want a dog in the first place. The pet store manager knows this. The manager also knows a sales trick or two, so they make you a seemingly fair offer. Bring the puppy home with you, and if you don’t want to keep the little romper, you can bring him back tomorrow.

So you take the cute little puppy home with you and lo-and-behold when tomorrow rolls around you can’t bring yourself to return the little guy… even if you remain just as unsure about your future life as a pet owner as you felt the moment you walked into the store.

Questions to Ask Hosted PBX Service Provider References

February 11, 2022June 11, 2012 by Sam Rozenfeld

Signing up for a new VoIP Hosted PBX service is a big deal, and a decision you don’t want to make lightly. While it’s tempting to simply go with the cheapest VoIP service you can find, the best way to learn whether a hosted PBX provider is really worth hiring is to ask for references. Once you compile a list of references, you need to grill the hell out of the poor souls you call up looking for information.

Budget PBX – Yes, It’s Possible!

February 9, 2022June 5, 2012 by Sam Rozenfeld

Why haven’t you moved your company to the hosted PBX yet?

What do you mean “you’ve only had your current phone system for five years”? Did you keep your cell phone for five years?

Maybe you think that VoIP technology doesn’t move as fast? It does. Well, with the hosted PBX the cool thing is that in most cases, all you need to do to stay current is buy some new handsets! The rest of it practically upgrades itself assuming your service provider wants to keep your business over time.

Easy or not, it’s not uncommon for many companies to not touch their office phone systems for nearly a decade. The problem with this approach is that business technologies evolve and you have to evolve with them or you run a real risk of relying on some antiquated business practices which your clients will sooner or later notice.

Today, if your PBX handset is more than three years old, it may be time to upgrade it to something a bit more recent.

VoIP Beta Testing Blues

February 11, 2022May 31, 2012 by Sam Rozenfeld

Points of View

I’d bet you love Beta testing new calling features for your favorite hosted pbx service provider.

No?

What am I thinking! Of course – who in their right mind would Beta test a phone service? After all, telephones are the veins of your business, a vital part of its organism. And how would you report a problem if your phone service goes down?

So when your VoIP service provider asked if you would be interested in becoming an important part of their field beta testing program for a brand new set of features in a new release of a product that can still be littered with bugs you firmly said “No, thanks”.

You are not eager to jump on an opportunity to provide that important input, make user interface more friendly, participate in development and even sneak in a feature request that your business will benefit from the most!?. Your business is too good to be running some untested Beta software?

Well, maybe another customer is willing… No? Anyone? Someone?

Guide to Calculating TCO of Your Phone System

January 25, 2022May 7, 2012 by Sam Rozenfeld

Understanding Total Cost of Ownership of a PBX System

Cost is a major factor that drives virtually every decision a business owner makes. Not only is it important to look at the up-front costs of something, the total cost of ownership comes into play, too. For some companies, it might be worthwhile to lay out more capital in the short-term, if it parlays into long-term savings. For others, they might not use a product or service long enough to justify the initial set up costs. This is true of a hosted phone system, just like it is for anything else.

Hosted PBX 4.0 moves to Beta

January 25, 2022April 18, 2012 by Sam Rozenfeld

Release notes for DLS Hosted PBX 4.0a ( beta ) Feature Enhancements: Inbound call security enhancements. Switch Music on Hold format to wave for native playback. Attempt to convert uploaded Music on Hold and recordings to the correct format. Background images for Polycom 450, 550, 560, 650 , 670, and VVX1500 handsets. Supplied a link … Read more

The Surprise Selling Point for Hosted PBX Solutions

February 11, 2022April 16, 2012 by Sam Rozenfeld

If you asked us a couple years ago why our customers ultimately decide to purchase hosted PBX solutions we would have offered you the common-sense answers you expected to hear. We would have explained that our hosted PBX systems offered increased flexibility and control over traditional systems. We would have explained how our hosted PBX solutions could scale up and down, meeting our clients ever-changing needs with just a moment’s notice. We would have explained how our telephony solutions provided the ability to tie multiple locations to a single Hosted PBX solution, regardless of how remotely they were located.