Rethinking Call Analytics: What Really Counts as a Missed Call? (And Why It Could Save Bob’s Job)

Let’s talk about missed calls. Sounds simple, right? A call comes in, no one picks up, and boom—it’s missed. But what if I told you that the story behind those numbers is anything but simple? Working with PBX call analytics has taught me one thing: the data doesn’t always tell the truth. In fact, sometimes … Read more

DLS Launches New Network Security Services

 DLS Internet Services kicked off the summer of 2016 by adding two new products to its managed network security service portfolio. The new advanced TrumpWall product provides instant blocking of any Internet communications based on all or some of the keywords, such as “Mexico,” “Canada,” “China,” “Radical Islamic Terrorism” among others by tapping directly into … Read more