Internet Phone System Blog - DLS Internet Services

A “Realistic” Picture of IP Telephony’s Cost Savings (Pt 1)

February 11, 2022December 17, 2012 by Sam Rozenfeld

Price is a huge factor when it comes to deciding between sticking with traditional telephony services and making the jump to IP telephony. It’s one of the biggest selling points IP telephony providers use to push their technology, and it’s one of the clearest, firmest, more directly measureable ways decision-makers at an organization can see the benefit of switching over to IP. After all, while organizational flexibility and scalability are great benefits they can seem a little abstract, factors whose potential may be difficult to envision when a business is currently locked into a relatively fixed traditional telephony technology set-up.

Is non-Interconnected VoIP a de-facto “Communications Technology”?

February 9, 2022December 5, 2012 by Sam Rozenfeld

There’s been a debate since the early days of non-interconnected VoIP over whether the technology counted as a bit of communications technology or an information technology. This sounds like a matter of semantics but legally speaking there’s a big difference between the two. Simply put information technology and communications technology are regulated differently and a whole lot of people fear non-interconnected VoIP is going to be named a communications technology and will start to face the same sort of regulation as the incumbent telecom players.

But here’s the thing- non-interconnected VoIP has pretty much already been named a communications technology, making it subject to a whole bunch of regulations that information technology finds itself immune from, some which non-interconnected VoIP has already begun to adopt.

Is Emergency Calling VoIP and Hosted PBX’s Achilles’ Heel?

February 11, 2022November 29, 2012 by Sam Rozenfeld

Everyone’s minds have been locked firmly on the potential for disaster and the necessity of contingency plans in the face of some sort of operationally-debilitating experience. In the wake of recent environmental catastrophes the usefulness of remotely hosted communications systems has become blindingly apparent. VoIP and hosted PBX both make it much, much easier for an organization to regain its operational footing almost immediately after a disaster, even if that disaster lays waste to their offices and/or damage their in-house communications equipment. By remotely locating the guts of an organization’s communication systems VoIP and hosted PBX essentially make an organization’s communication systems as disaster-proof as possible.

However, some experts have raised a really good question when it comes to remote hosting of communications technology, and that’s the fact remote hosting can cause some real problems for emergency services.

Is Regulatory Creep Inevitable for VoIP?

May 24, 2022November 19, 2012 by Sam Rozenfeld

The threat of regulation, to one degree or another, often seems inevitable for the VoIP market. This wasn’t always the case. In the very early days of VoIP it seemed like the communications technology would remain independent of governmental interference, largely due to its net-based nature. Yet as VoIP use grew over the years, and as it became increasingly clear how big a player VoIP was going to be in the larger telecom market, the notion of regulation began to seem more and more inevitable and, to some people, more and more necessary to ensure the normal, everyday telecommunications technologies of the future continue provide reliable service and access to emergency services, to name just a few avenues of concern for VoIP users and potential regulators.

Can Hosted PBX Improve Employee Retention?

February 11, 2022November 15, 2012 by Sam Rozenfeld

Most of the time we talk about the benefits of the Unified Communications, such as hosted PBX services, we talk about the direct benefits your business will enjoy. We often talk about the increased scalability and organizational flexibility that will give your business the ability to grow and shrink as needed. We often talk about the cost savings associated with hosted PBX and how these savings quickly and effectively mitigate whatever start-up costs your business may incur making the switch. We also talk about how hosted VoIP telephony provides business continuity services, and how it offers a wealth of intelligent features and improvements over traditional telephone systems.

All of these business-oriented benefits are true, but focusing exclusively on them obscures the human side of the equation- the fact that all the benefits offered by digital telephony directly assist your employees and improve their satisfaction with their jobs. In fact, a recent study has shown that VoIP telephony may do more than improve customer satisfaction, switching to Unified Communications will likely increase employee retention.

Hosted PBX and Business Continuity in Times of Crisis

February 11, 2022November 12, 2012 by Sam Rozenfeld

With Superstorm Sandy causing untold destruction and massive disruptions to large swathes of New Jersey and New York City, some organizations have begun to wonder how, exactly, they’d fair if they were hit by a massive weather systems, while other organizations are left with the mess of figuring out how they’re going to rebuild their communications infrastructure in a manner that will ensure continuity no matter what happens. The solution both of these sets of organizations are looking for lies in a hosted PBX – the only cost effective communications solution that will help them get back up and running as quickly as possible no matter what happens to their HQ.

PBX Market Bump as Q2 Results Roll In

January 25, 2022October 31, 2012 by Sam Rozenfeld

Any talk of the PBX market dying or of even slowing down need to be taken with a heavy grain of salt. We do understand why some people might say the PBX market is down for the count. The market isn’t seeing growth quite as explosive as when the tech went mainstream a couple of years ago, but a recent Infonetics report on the market’s Q2 2012 results makes it very, very clear that the PBX market still has plenty of room to stretch its legs. We’ve been saying for a long time that the next 5-10 years of PBX is going to be really exciting, and this Infonetics report seems to validate those suspicions.

Does FCC Ruling on Verizon Mean Free Tethering for All?

February 9, 2022October 29, 2012 by Sam Rozenfeld

The FCC have not always been a force for good when it comes to making sure telecom companies provide the highest quality services at the reasonable prices. Traditionally the FCC has supported the telecommunication oligarchies that lead to a century of developmental stagnation and the continued dominance of a handful of telephony providers over an ever-expanding mobile-fueled empire.

Alright, alright… that sounds a little dramatic. The FCC often sides with larger telecommunication companies for the same reason governmental agencies across the board side with the big players in their respective industries:

It’s easier for the government to communicate with a few massive organizations than many small companies.
Large companies have the power and the resources needed to sustain long, effective lobbying efforts to pass through their policy opinions.

But no matter how loudly large companies may shout their opinions, and no matter how much money they funnel into their lobbying efforts, they don’t win every dispute, as evidenced by the recent FCC ruling on Verizon’s ban on third-party tethering applications.

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Will the Switch to IPv6 Create VoIP and PBX Problems?

May 24, 2022October 25, 2012 by Sam Rozenfeld

Right now the Internet is going through a massive transition, an overhaul of the addresses that will impact every network device connected to it.

What is this overhaul?

How will it change the Internet?

And how will it impact business VoIP telephony?

Big Questions First

The massive transition we’re talking about here is the change from IPv4 to IPv6, or the change from the old Internet Protocol (IP) system to its newest iteration. Int

Now, the old IP is known as the Internet Protocol Version 4, or the IPv4, and it’s the set of rules that have been in place providing the scaffolding for the Internet since day 1. IPv4 works really well, as most internet communication still occurs using its rules, but we’re now transitioning to the new version of the Internet Protocol, a new set of scaffolding known as the Internet Protocol version 6 or IPv6.ernet Protocol lies at the heart of how the Internet works; it defines the way data packets transfer from one connected device to another over various bundles of equipment, cables and wireless signals. The Internet Protocol outlines the rules for how these data packets are labelled, how they are located, and how they are routed over the web.

So basically we’re in the middle, or more accurately at the beginning, of transition from IPv4 to IPv6.

Just How Big Will VoIP Market Grow? (Part 2)

July 12, 2022October 18, 2012 by Sam Rozenfeld

Continued from “Just How Big Will VoIP Market Grow (Part 1)“

Falling price point primed to match consumer expectations isn’t the only reason Point Topic believes the global VoIP market is due to hit 40 billion dollars in annual revenue by the year 2015. After all, ideas of substitution commodities and ideal price points are a little academic, a little theoretical, and they don’t quite bring the hard-nosed proof that the global VoIP market is set for some big, big changes over the next couple of years. For that sort of proof, Point Topic looked at an area they considered an important “test bed” for rolling out the technology.