Blog - DLS Internet Services

Call Routing Rescue for Business

July 12, 2022March 21, 2016 by Sam Rozenfeld

Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you’re trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy … Read more

Clinicians and the Personalized Economy

January 24, 2022February 18, 2016 by Sam Rozenfeld

Get more clinical care work accomplished without expanding your workforce while streamlining processes and redirecting clinician time to high-value tasks. Do what works and get ahead of the new Personalized Economy. History Reimagined for the 21st Century We’re in much the same position now that Henry Ford discovered when he started out. He stood at … Read more

How Voicemail May Hurt Your Business

July 11, 2022January 12, 2016 by Sam Rozenfeld

Perception is everything. Yoessu may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you’re busy doesn’t mean you shouldn’t take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi … Read more

NALS: 4 Sure Ways to Get Ahead in 2016

January 24, 2022January 5, 2016 by Sam Rozenfeld

Make a fundamental investment in your expertise in 2016. We spoke with Jenny Tucker, owner and author of, The Paralegal Place, to get her take on this annual tradition. Ms. Tucker’s recent post, “10 Top Career Resolutions for the New Year,” got us thinking about more practical ways today’s paralegals can make real changes that … Read more

Tech Advice for Legal Professionals

January 24, 2022December 1, 2015 by Sam Rozenfeld

Are you apprehensive about incorporating mobile technology into your work or frustrated with colleagues reticent to try anything new despite the promise of greater efficiency? A little social therapy may help. A trusted blog for legal professionals helps readers safely explore new options and share ideas on what works with strategies for effective usage – … Read more

For Whom the Fraud Tolls

July 12, 2022November 23, 2015 by Sam Rozenfeld

Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target … Read more

Legal Firms can get more from VoIP systems

July 12, 2022September 24, 2015 by Sam Rozenfeld

Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communications tools they use every day. Key features are often overlooked and sometimes making the time commitment for training isn’t seen as important as it should be.

Is Your Company’s Data in Good Hands?

January 24, 2022September 10, 2015 by Sam Rozenfeld

Bigger is better, or so we’ve been lead to believe. Business leaders often rely on the prestige of big name service providers for added confidence in making a selection without considering the big picture. You may feel secure in signing a collocation agreement with a recognized brand, but the reality is you are not absolved … Read more

The Right Technology Can Help Independent Physicians Thrive Under ACA

December 28, 2020August 26, 2015 by Sam Rozenfeld

Nearly half of all independent physicians participating in the 2015 Independent Physician Outlook Survey stated that they’re likely to sell their practices to a large health care provider and exit the industry within the next decade. The ACA (Affordable Care Act), also known as “Obamacare” has created a highly uncertain future for independent physicians across … Read more

Embracing Freedom Because of Virtualization in the Private Practice

July 11, 2022August 10, 2015 by Sam Rozenfeld

Chart showing relationship to ROI and early adoption.

No one begins their private practice with the hope of being mired in administration. Yet, more than ever, practitioners are suffering through regulatory challenges and added costs associated with compliance. Electronic health records or electronic medical records (EHR/EMR) rules intended to facilitate the electronic exchange of health information seem to represents a major hurdle for … Read more