Automated Transcription? Be Careful What You Wish For!

speech enabled email
Voice recognition technology has finally reached a level of sophistication matching the precision and native awareness of human transcription! Just check out the level of unbelievable naturalness offered by Google Voice, the search giant’s flagship automated voicemail transcription service-

 

“Hi Oleg, My name is patio and I got your message for focal stuff I’m selling,
please give me a call back… my number is XXXXXXXXX18 Thank God.”

 

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Hosted PBX Unwrapped Series: Challenges of Automatic Voice Recognition

As computer use becomes ubiquitous, it is increasingly desirable to communicate with them in the same way that we communicate with one another: using human speech. Voice or Speech Recognition technology aims to do just this. Personally, I fell in love with the concept of voice recognition ever since I first saw “Star Trek, The New Generation” series. Unfortunately, my first attempt at making a productive use of speech recognition in Microsoft Windows 3.1 was rather disappointing.

Today our ability to use voice recognition is limited to issuing system commands to speed up familiar functions. So what prevents us from talking to our personal computers and phone systems (those are quickly converging into one) ? What you may not realize is that speech recognition is a rather complicated and resource intensive task. 

Humans easily and efficiently relay information via speech despite many complications, including background noise, slips related to spontaneous speech (stammers, filled pauses, false starts, etc.) and the inherent variability of human speech.

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Voice Recognition for Hosted PBX

Voice Recognition Communicator

Every year our development team establishes new goals aimed to improve our VoIP Service. For the DLS Hosted PBX this means a resolution to add a significant new feature. In 2012 we are looking to bring you a set of features which will allow you to control your phone system functions using your voice. We want you to be able to control calls, change your away or presence status, send and receive messages, page one (or more) people, set up instant 3-way conferences, and even inquire about the weather, the time, or the date.

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