DLS hosted PBX is effectively a SaaS and we find the same issue cropping up there. Since the product was released we’ve been pushing at least one major update and countless smaller ones, and yet when we visit with clients we find that they aren’t using many new features we built for them. This makes me sad because it’s a really great product and no one’s taking the time to learn what it can do now.
As a business owner, you may well feel that you are the rightful owner of your data. While true in some sense, you should be aware of international laws that exist now and take a look at the tangled web of international regulations still to come which promise to make the situation far more complicated. … Read more
Bigger is better, or so we’ve been lead to believe. Business leaders often rely on the prestige of big name service providers for added confidence in making a selection without considering the big picture. You may feel secure in signing a collocation agreement with a recognized brand, but the reality is you are not absolved … Read more
Nearly half of all independent physicians participating in the 2015 Independent Physician Outlook Survey stated that they’re likely to sell their practices to a large health care provider and exit the industry within the next decade. The ACA (Affordable Care Act), also known as “Obamacare” has created a highly uncertain future for independent physicians across … Read more
No one begins their private practice with the hope of being mired in administration. Yet, more than ever, practitioners are suffering through regulatory challenges and added costs associated with compliance. Electronic health records or electronic medical records (EHR/EMR) rules intended to facilitate the electronic exchange of health information seem to represents a major hurdle for … Read more
Major changes are occurring in the U.S. healthcare industry, thanks to the Affordable Care Act (ACA). As part of the law, adoption of electronic medical records was intended to facilitate improvements in the care of patients, yet many providers are lagging behind or rushing to the wrong judgement. Enablement of the electronic records represents a … Read more
It is human nature to ignore the potential for something to go wrong, especially when you have never experienced it firsthand. However, a false sense of security can and does effect livelihoods. When a disaster strikes, few truly expect to realize incredible loss and inevitable regret from not having prepared well. Your Investment Your business … Read more
Virtually everyone with a pulse on technology has heard the hype about “moving to the cloud”. Most people just assume that it’s the obvious thing to do in a world where they are virtually always online. I jumped on the bandwagon myself recently, checking out the latest version of Microsoft Office in the cloud, known … Read more
At 3:20 a.m. one morning in March 2014, business as usual stopped for Total Finance, the loan division of Car Outlet, one of Chicago’s fastest growing aftermarket car dealerships and financing groups. Nearly 100 firefighters responded to the fire on West Irving Park Road that had engulfed the company’s offices, causing the entire roof to … Read more
Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voicemail, Reporting, Call Routing, Predictive Dialer, and Interface Configuration. This release also includes some new features: LDAP Authentication, Multi-Tenant Support, and provisioning for Cisco 7945 handset and Bria softphone.