These Terms & Conditions (“Terms”) govern your use of the SMS text messaging services (“Service”) provided by DLS Internet Services, a service of DLS Computer Services, Inc. By opting in to our SMS program, you agree to these Terms.

Service Description

The SMS Service is used to send non-marketing messages, including:

• Support ticket updates
• Service alerts and issue notifications
• Follow-up inquiries related to ongoing technical support

Message Frequency

Message frequency varies based on the nature and number of support requests.
You may receive multiple messages per case, depending on its complexity and duration.

Fees

Message and data rates may apply depending on your mobile carrier and service plan.
You are responsible for any charges from your carrier.

Opt-In

You may opt into the Service by:

• Submitting your phone number through https://www.dls.net/support/
• Checking the consent box for SMS communications
• Signing a contract or providing consent via another approved method

By opting in, you confirm that you are the owner or authorized user of the mobile number provided.

Opt-Out

To opt out of the Service, reply with any of the following keywords:
STOP, END, CANCEL, or UNSUBSCRIBE

You will receive a final confirmation message indicating that you have been unsubscribed.
After opting out, you will no longer receive text messages from us, except for legally permitted transactional or administrative communications.

Help

If you need assistance, reply with the keyword HELP, or contact our team directly:

📧 support@dls.net
📞 847-854-4799

Privacy

We respect your privacy. Your information will only be used in accordance with our SMS Privacy Policy and general Privacy Policy.

We will never sell or rent your personal data to third parties for marketing purposes.

Eligibility

The Service may not be available in all areas and may be subject to carrier limitations, outages, or delays. DLS is not responsible for delayed or undelivered messages.

Limitation of Liability

To the maximum extent permitted by law, DLS Internet Services shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the SMS Service.

Changes to Terms

We may update these Terms at any time. Updates will be posted at https://www.dls.net/sms-terms/.
Your continued participation in the Service after such updates constitutes your agreement to the new Terms.