DLS’s commitment to provide highest quality of technical support to its customers:
- We will train our staff to be competent and intelligent support engineers and technicians
- We will support you in a manner that affords the necessary time to identify the problem and provide a permanent solution or workaround
- We will work closely with the DLS software development team and facilitate all bug reports and feature requests so that they can be dealt with quickly and efficiently
- We will accept responsibility and won’t make excuses
- We will train our support team to always remember that they represent the company and that each customer communication as a measure of our commitment to our customers
